Hi there, Khhh. QuickBooks Online (QBO) has a new layout for creating or editing accounts. Let me share some insights on how to fix this problem.
If you can still see the old interface, you can mark the Create a category to keep track of depreciation box. If not, you’ll need to inactivate the account and recreate a new one. To track depreciation, select Accumulated Depreciation from the Detail type drop-down list.
Before making the account inactive, the account should have a zero balance, it's not one of the default accounts used in the Chart of accounts, and it's not being used in an automated workflow.
Here's how to make the account inactive:
- Go to Transactions, then Chart of accounts.
- Find the account you want to deactivate.
- Click the dropdown beside View register.
- Select Make inactive.
After deactivating, you can recreate the account and mark the Create a category to keep track of depreciation box. For the new interface, select Accumulated Depreciation from the Detail type drop-down list.
Furthermore, if you want to keep your accounts organized and easily accessible, refer to this article for more guidance: Use account numbers in your chart of accounts in QuickBooks Online.
Finally, if you need help managing your accounts, our QuickBooks Live Expert Assisted service is available to provide guidance. They can share knowledge on how to maximize the potential of your accounts.
Please feel free to return to this thread if you need more help about managing your accounts. I'm always here to assist you.
