Great post @Deadwood Al.

Regarding: "Also, my personal opinion is that QB support AND design staff should have experience in the real world working with QB and other systems so they truly understand what real-world users face and the problems that poorly designed or partially designed systems can create."

Of course, if Intuit required its support staff to have real-world experience, it would have to pay them a reasonable wage. Shockingly, no one at Intuit has browsed this forum and been distressed by the "support" provided by QB staff.