Thank you for joining the thread, @MaggyMae.

This is not what I want to happen to anyone when reaching out to our support. As I know this important for you to switch back to the desktop version and the gear icon keeps disappearing, I’m happy to get you back on track. Our engineers are fully aware of this issue and are working hard on a resolution. At this time, there is a workaround for you to export data from QuickBooks Online to QuickBooks desktop.

Here’s how:

Open up a new web-browser in Internet Explorer and copy this link into the URL:

http://qbo.intuit.com/app/exportqbodatatoqbdt

If you click on the link, it won’t pull anything up, I recommend Copying and Pasting.

You may also check out this article about Exporting your QuickBooks Online data to QuickBooks Desktop:

https://quickbooks.intuit.com/learn-support/en-us/import-or-export-data-files/export-your-quickbooks...

Let me know if you have any other questions. I’m here to help anytime.