Thank you for the quick reply. 

This post was related to Safari, which according to the QBO help page (https://quickbooks.intuit.com/learn-support/global/getting-started/quickbooks-online-access-for-mobi... ) Chrome is not officially supported by may work.

That said, I much prefer to use Chrome as more functions seem to work here than in Safari. 

As far as your troubleshooting steps, I have cleared the cache, history and website data multiple times prior to positing..but this does not work. 

Your referenced screen shot is from an iPhone and I am using iPad Pro; a nuanced difference but a difference nonetheless. 

Please open a ticket and send to the developers.