I appreciate your willingness a lot, @mcoult45.

Right now, interactive software designed for training is unavailable. You might be interested in joining our online classes that cover handling difficult transactions, product-based (QBO) scenarios, workarounds on how to use QBO, and so much more. You can refer to this page: Upcoming QuickBooks Online Classes.

I'm always around to help assist you. Have a good one and more power!