Hi @EcoDKeesey,
I'll help clear things up for you.
The Account Summary field on your sent invoices shows the total balance of the customer in question. Though it's expected that whenever a customer clicks the Pay Now link on any given invoice, the amount that appears is only for that invoice.
What you can do is send a reminder to your customers about their open invoices.
Here's how:
- Go to the Sales tab.
- Select Invoices.
- Find the invoice in question.
- From the Receive Payment drop-down menu, pick Send reminder.
- Customize your message and select Send.
If you wish to have the system do this process automatically, take a look at this article for the steps: Automate invoice reminders in QuickBooks Online.
Feel free to place a reply in case you have other concerns. I'll be sure to take care of it.
