Hi there, @ji.

Let me share with you some information about clearing account Accounts Receivable. 

The most efficient way to clear any accounts receivable in QuickBooks Online is to create Journal Entry (JE) and then reverse it. Please, enter a date of the end of the time period, and set it to reverse on the following day. But before doing this, it would still be best to consult with your accountant to make sure what's best for you and your business. 

Here's how: 

1. Go to the Plus (+) icon, then select Journal entry under Other.
2. Enter the Journal Date. 
3. Under Account drop-down, choose the account affected by the transactions, then enter the amount in the Debit column. 
4. On the second line, add the Accounts Receivable. 
5. Select the customer's name in the drop-down. 
6. Leave a reason in the Memo field. 
7. Tap on Save or Save and close button to record the transaction.

After that, you can now reverse it by following the steps below: 

1. Select the Search icon on the toolbar.
2. Find the journal entry you created and open it.
3. Elect Reverse.
4. Change the Journal Date to one day after the original journal entry's Journal Date.
5. Tap Save and Close.

Now you can apply the JE to the existing balance. For detailed information, check out this article: Resolve A/R or A/P balances on a cash basis Balance Sheet.

You can always access the Balance Sheet Report to review the balance in AR by going to the Reports tab. Then select the amount listed for the  Accounts Receivable account and customize it to show the specific details. 

I'd add an article about handling customer's transactions, payments, and other related topics. 

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Feel free to leave a comment below if you have additional questions. I'd be happy to answer them for you. Have a good one.