I have been using QB for over 20 years and in the last few months I have decided to look for another accounting software.  Your customer service is horrible.  I have made 3 phone calls over the last month for the same issue and can't get resolved.  Also I get a different answer every time I talk to someone anymore.  Our time (Accountants) is more valuable than having to spend untold hours on the phone only to have to call back time and time again and not get issues resolved.  This is frustrating.  The agent I dealt with this morning was horrible to talk to and deal with.  Anyway, I am moving on to another software.  The National Association of Tax Preparers forum is blasting you guys for the horrible customer service as well.  Most of the folks I have chatted with are moving to other softwares as well.  That's where I have got several other recommendations. You don't need to have a product that you can't service well and you guys have done that now.