I am having the same issue trying to file form 940 for 2021 payroll.  It says "QB has determined that you have 3189.48 in exempt payments (See Form 940; Part 2, line 4)."  I really hate it when they respond with "Contact us to fix this - here is how".  If I wanted to explain the problem to 4 different people over the span of 10 hours with no resolution, I would have already contacted you to do that.  Everything is updated, rebooted, and I checked the payroll items to make sure they are setup correctly.  We didn't have any fringe benefits, group term life insurance, retirement/pension, or dependent care payments.  Does anyone know what payments actually qualify for an exempt payment?  Like what kind of stuff should be put into that box?