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45-4223538
Level 1

Our employees have not received their salary today. Could you please let us know the reason and how long it will take to resolve this?

Company name is Colaberry

1 Comment 1
MichaelaS
QuickBooks Team

Our employees have not received their salary today. Could you please let us know the reason and how long it will take to resolve this?

 

I appreciate you bringing this to our attention. Let's have the status of your employee's paycheck look-up in a specific tool that only our Live support team has access to.

 

I recommend contacting them directly, as they can provide a detailed explanation for the delay and take immediate action to resolve the issue. 

 

Here's how:

 

  1. Navigate to the Help or Question mark icon.
  2. Select the Search option and type "contact support".
  3. Click the Contact Us at the bottom.
  4. Enter a brief description of the issue.
  5. Follow the prompts, then choose a way to connect with us. Have us call you or chat.

 

You may check our support hours to see when they are available.

 

Please leave us a response if you have other questions or concerns.

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