Thank you for bringing this issue to our attention, Sgoudeau. I understand how frustrating it can be when your card keeps declining despite having funds available.

If you have a Green Dot Bank debit card, the fastest way to get help is to call the number printed on your card or visit the Green Dot website for customer support.

If you need further assistance with QuickBooks Online (QBO) Green dot card, you can contact our dedicated Live Payments Support Team. They have the secure tools necessary to assist you with your specific queries.

Here's how to contact our Payments Support through QuickBooks Online (QBO):

1. Sign in to your QBO account.
2. In the upper right-hand corner, click Help.
3. Select the Search tab, then enter your specific concern.
4. Then click Contact Us.
5. Choose either the Chat or Callback options.

The supporting hours for QBO with Payments & Merchant Service Centre are available from Mondays to Fridays, 6 AM to 6 PT.

Please know that we're open 24/7 in case you need more help from us.

I was robbed for $500. You call customer support and you are getting a representative for your financial institution in a foreign country telling me I robbed myself. What kind of institution are you running here?

I got $500put on a csrd and it say my card is emty car#4143 9[removed]0 cvv567 exp09/28

1. And i cant get to my money

Thank you for bringing this issue to our attention, Juiceyk1. I understand how important every penny is.

Before proceeding, may I ask if you have already received your money back? If not, I’ll connect you with our Live Payment Support team. They specialize in identifying the cause of payment issues and will work with you to find a quick and effective solution.

Here’s how to contact our Payments Support team via QuickBooks Online (QBO):

1. Sign in to your QBO account.
2. Click Help in the upper right-hand corner.
3. Select the Search tab, and enter your specific concern.
4. Click Contact Us and choose either the Chat or Callback option.

The support hours for QBO Payments & Merchant Service Center are Monday to Friday, 6 AM to 6 PM PT.

Please know that we're open 24/7 in case you need more help from us.