I have performed the reporting as suggested. The over payments are being shown as an open balance rather than a credit.I have tried the customer support yesterd...

That didn't work either.I have an invoice in the amount of $7500. The customer overpaid the previous month by $252. Therefore this month they sent a check for o...

Here is an example. I want to use the unapplied payments towards an open invoice. It instead wants to created another credit.

I've tried using an incognito window and that didn't work either.