So a supervisor was suppose to call me back, but no one did for a week.I called back in and got a reference number and was told the supervisor will call me back...
I also did some "digging" and saw under the "Products & billing" tab inside Intuit account. It's showing "QuickBooks Online Self Employed" as one of the listed ...
I've already contacted them twice via chat and they said that there's nothing they can do. I then called them and the rep on the phone also said the same thing....