Thanks for the continued support. To clarify, we actually don't owe the customer a refund as it was issued via Shopify back to their credit card very soon after...
Progress but not solved yet. I followed the create a credit memo process and it appears to work. One thing that I noticed however is that after I save and close...
So I went ahead and used the QB Refund functionality and as feared, there was never an option to categorize the refund as an "undeposited fund" so the refund wa...
Thanks for the reply. As I'm not an accountant it sounds like you're suggesting to definitely use the QB refund functionality which I was assuming makes the mos...
