While I appreciate you replying, should someone really wait for 9 hours to get support? If someone had answered our question this morning as quickly as you resp...

Well, here's the update...after waiting all day (since 11:52 a.m., CST) I now got a message that "our experts are currently offline. please try again later." Ju...

I've been on hold waiting for an agent for 6 hours and 31 minutes. Even a "leave your phone number and we'll call you back when it's your turn" would be helpful...