Hello,My name is Charles and I would be glad to empathize with you regarding this matter, as the same thing happened to me.We at Quickbooks value your patronage...
That's what they do, they find they can't help you and disappear. This ship is really sinking. I cancelled my payroll with them a year ago and they keep filing ...
You are correct it basically does not exist, or perhaps it could be better said that it exists to torment clients by wasting their time. Chat just cuts you off ...