Thank you for your insights and suggestions but when I do that, I get to the chat box to enter my question but never get a response from a support agent, so rem...

Thank you for this information to help me download the installer again. I think I have the file already but will probably download a fresh copy from the link yo...

Thank you for your reply and suggestions on how to fix things. However, I think my problem is that I do NOT have the original install CD which had an activation...