We use QB Accountant Desktop, and have for a very long time now. We do payroll for clients. When VMP came out, we set them all up with it. Now that VMP has become Workforce, clients' employees are having trouble gaining access, especially new employees. I've tried to go in and "invite employees" per the instructions at https://quickbooks.intuit.com/community/Help-Articles/Give-employees-online-access-to-paychecks-and-W-2-s/m-p/306308 but this all seems aimed at someone who has never had VMP before, and the big issue is, the "Company Realm ID" is showing as Null in the client files. How do I invite employees to use Workforce in a company that had previously used VMP and has a Company Realm ID as Null? I am the admin user on the company file, and our company owns the subscription (not the client company).
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