Well Said @Rustler. It makes a big difference if you go out of way to help customer. We are a creative agency creating animated videos. One of our client wanted a video to present his product into one of the digital marketing event. We almost refused due to tight deadlines. But he kept pressing. We worked almost 7 days in a row late night and gave the video to client just night before the event. He used the video for his product demo and won the best product award. First thing after he came out of the event he sent me a text and thanked us to create it is such timelines and his audience were impressed with the video. His message was a delightment to me. We have a life time customer and referrals.
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