THANK YOU! That confirms my suspicion it was based on subscription level. I just confirmed they are using the simple start which explains why this option is una...

Thanks for trying to help. I'm not asking what reports are included in the subscription level, I'm asking why on only one clients books running non zero reports...

Could this be related to the subscription level in QBO? I have one client where I can't run zero balance reports and the others it works. Same browser, etc. Inc...