Also, she was told in a confusing conversation with customer support that there are a lot of transactions under her QB desktop, but she doesn't have QB desktop ...

Billing is currently $50/mo for EssentialsAlso, she was told in a confusing conversation with customer support that there are a lot of transactions under her QB...

It should be via upgrade through the billing (by my boss) and was reflected in the transitionary billing statement. The historical billing history is accessible...