I've had them act that way as well, then the next agent told me that 80% of his calls were about this issue. So who knows. I've been trying to just ach everyone...
It is a mess. I was told that emails were sent out with information though I never received one. Communication with qbo and melio has been laughable at best. No...
We us online billpay through quickbooks online...powered by Melio. The last batch of bills I paid in late august were all rejected from several different banks ...