Thanks for the additional information. I tried your instructions, but I got an error page. It takes me to this URL:https://app.qbo.intuit.com/app/formstylesBut ...

This didn't work. I tried in Firefox with a private browser window, and also after clearing all cookies and cache. Here's what I see in my gear menu.

I don't see "Custom form styles" under the gear icon. When I search for "Custom Form Styles" in the search box, it shows a result "Jump to Custom Form Styles" b...

I don't see "Custom form styles" under the gear icon. When I search for "Custom Form Styles" in the search box, it shows a result "Jump to Custom Form Styles" b...