This isn't what we want you to experience at all, Candi.
We want to ensure your business is operational again and don't want to stall this issue further.
Mileage tracking will depend on some of your phone's settings. One of them is to make sure that your application has been updated to the latest version. In the App Store, select the application, and then Update.
You'll have to make sure also that the auto-tracking toggle is green and set to ON.
I've added these articles to know more about the mileage tracking troubleshooting:
Android mileage tracking troubleshooting guide
Fix Mileage Tracker for your iPhone
Please let me know if you have additional comments. I'll make sure to address them.
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