Hello. I pay two employees manually using our bank's online Bill Pay vs. payroll direct deposit. I goofed a paycheck, depositing the gross amount vs. the net. Wow. To compensate, on the next payday I reduced the normal paycheck by the amount overpaid - not in QBO payroll, just in the manual bank online Bill Pay. The employee now has the correct total deposit for these two paydays. When trying to match these transactions, I figured out the overpaid 1st paycheck: "Find" the real payroll transaction, then click the Resolve button, plug in the overpayment amount - I put it under Payroll Expenses, seemed reasonable for now. This works great.... For the 2nd paycheck with the deposit lower than the true paycheck, when I try a Find, it won't find the underpaid deposit at all, so no way to add in another Revolve amount to make it all add up. If you have ideas on how to reconcile this small mess, I would appreciate it! (This shows as a reply - I couldn't see how to start a new discussion - sorry!)
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I have a similar problem but am not sure how to apply your advice to it.... Back in August I sent the customer the same $1000 invoice twice - they paid both, so I owe them $1000. I advised them of my mistake (sent a credit note), and this month they deducted the $1000 overpayment from our $4000 November invoice, resulting in a new deposit for $3000. If I try to create the split deposit so it shows as a match, using both the Nov invoice and that earlier credit, it is adding the $1000 credit to the new $4000 invoice for a total of $5000 vs. subtracting that overpayment to make $3000.... I'd appreciate any pointers - thank you!
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