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Thanks for all your help LauraAB! Your suggestions got me looking in the right place and I realized that while the credit alerts were not showing up the way I w...
Here is the original payment window but no overpayment details show up.However if I bring up a payment window for Company A now I get this box in the lower righ...
I'm curious about your idea "changing the option on the large payment from "use later" to "Refund the amount to the customer." Where would I see that option? I'...
Wow, thanks for the quick reply LauraAB! I've looked into your suggestion about voiding the credit memo but the payment made to Company A was left as a credit t...