Hi EmmaM,It's not just affecting the recurring templates, its all invoices. So if I manually create one, this is also picking up the 2500 sequence.Please let me...

HiRoseMarjorieA ,I had reached out to support already. The agent I spoke to was rude and unhelpful. He told me a ticket had been logged but that he could not gi...

Hi EmmaM,Yes, that is exactly it. It keeps reverting back to this 250# sequence.There are no other invoices that use the 2500 sequence, and I didn't change anyt...

Hi BettyJaneB,I can confirm the custom transaction numbers are switched on. I have tried doing this in incognito mode too, to ensure the cache is not causing th...