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Trouble exporting payroll to QB Desktop 2017

We are running into an issue while exporting payroll from Intuit Online Payroll to Quickbooks Desktop 2017 Pro.

 

We receive error # 0xFFFFFFFF 80131500 (trouble connecting to accounting software)

 

We are using a 32-bit operating system, and meet the requirements. I have tried clearing cache, reinstalling one-click, removing and adding the One click app certificate back, enabling specific ActiveX scripting settings. It is pointing to the correct QBW file, and our Quickbooks is functioning correctly. 

 

 

Best answer 08-06-2018 12:38 PM

Accepted Solutions
QuickBooks Team

Re: Trouble exporting payroll to QB Desktop 2017

Hi there, @mflatley,


Welcome to the QuickBooks Community. I'll help you through the steps to resolve the error when exporting payroll to QuickBooks Desktop 2017.


Let’s first make sure you’re using Internet Explorer (IE) 7 and higher. To check, please follow the steps below:


1.    Launch IE.
2.    Go to Help or press Alt + H.
3.    Choose About Internet Explorer.


If it’s not yet updated, you can go to the Microsoft’s website to download and install IE 11.


Once done, we’ll need to add Intuit as a trusted site. Here’s how:


1.    Open IE.
2.    Press Alt + T to access the Tools menu.
3.    Click the Security tab.
4.    Choose Trusted sites.
5.    Pick Sites.
6.    Enter *.intuit.com.
7.    Uncheck the Require server verification (httpsSmiley Happy for all sites in this zone box.
8.    Click Add.
9.    Hit Close, then OK.


After following the solutions above, you can try exporting the payroll data using the One-click application. In case it still does not connect, please review the Active X settings to make sure you didn’t miss anything.


1.    Go back to Tools, then Internet Options.
2.    Click the Security tab.
3.    Select Custom level…


Here’s the list of suggested settings:


•    Allow previously unused ActiveX controls to run without prompt: Enable
•    Allow scriptlets: Enable
•    Automatic prompting for Active X controls: Enable
•    Binary and script behaviors: Enable
•    Download signed Active X controls: Enable or Prompt
•    Download unsigned Active X controls: Prompt or Disable
•    Initialize and script Active X controls not marked as safe: Prompt or Disable
•    Run Active X controls and plug-ins: Enable or Prompt
•    Script Active X controls marked safe for scripting: Enable or Prompt
Scroll down to nearly the bottom of the list and under Scripting:


•    Active scripting: Enable
•    Scripting of java applets: Enable or Prompt


If the same error appears, you’ll need to uninstall One-Click, reinstall it, then reconnect to QuickBooks. The steps are outlined in the QuickBooks Desktop export troubleshooting (Mac, IIF, & One-Click) article. Please scroll down to Error code :FFFFFFFF80070003, or message “We’re having trouble connecting to QuickBooks. Please contact us. (solutions 6-9) under the QuickBooks One-Click section.


For additional guidance with exporting to QuickBooks for Windows (One-Click), you can refer to this link.


Let me know if there’s anything else you need. I’ll be here to help however I can. Have a great day.

 

3 Comments
QuickBooks Team

Re: Trouble exporting payroll to QB Desktop 2017

Hi there, @mflatley,


Welcome to the QuickBooks Community. I'll help you through the steps to resolve the error when exporting payroll to QuickBooks Desktop 2017.


Let’s first make sure you’re using Internet Explorer (IE) 7 and higher. To check, please follow the steps below:


1.    Launch IE.
2.    Go to Help or press Alt + H.
3.    Choose About Internet Explorer.


If it’s not yet updated, you can go to the Microsoft’s website to download and install IE 11.


Once done, we’ll need to add Intuit as a trusted site. Here’s how:


1.    Open IE.
2.    Press Alt + T to access the Tools menu.
3.    Click the Security tab.
4.    Choose Trusted sites.
5.    Pick Sites.
6.    Enter *.intuit.com.
7.    Uncheck the Require server verification (httpsSmiley Happy for all sites in this zone box.
8.    Click Add.
9.    Hit Close, then OK.


After following the solutions above, you can try exporting the payroll data using the One-click application. In case it still does not connect, please review the Active X settings to make sure you didn’t miss anything.


1.    Go back to Tools, then Internet Options.
2.    Click the Security tab.
3.    Select Custom level…


Here’s the list of suggested settings:


•    Allow previously unused ActiveX controls to run without prompt: Enable
•    Allow scriptlets: Enable
•    Automatic prompting for Active X controls: Enable
•    Binary and script behaviors: Enable
•    Download signed Active X controls: Enable or Prompt
•    Download unsigned Active X controls: Prompt or Disable
•    Initialize and script Active X controls not marked as safe: Prompt or Disable
•    Run Active X controls and plug-ins: Enable or Prompt
•    Script Active X controls marked safe for scripting: Enable or Prompt
Scroll down to nearly the bottom of the list and under Scripting:


•    Active scripting: Enable
•    Scripting of java applets: Enable or Prompt


If the same error appears, you’ll need to uninstall One-Click, reinstall it, then reconnect to QuickBooks. The steps are outlined in the QuickBooks Desktop export troubleshooting (Mac, IIF, & One-Click) article. Please scroll down to Error code :FFFFFFFF80070003, or message “We’re having trouble connecting to QuickBooks. Please contact us. (solutions 6-9) under the QuickBooks One-Click section.


For additional guidance with exporting to QuickBooks for Windows (One-Click), you can refer to this link.


Let me know if there’s anything else you need. I’ll be here to help however I can. Have a great day.

 

Established Member

Re: Trouble exporting payroll to QB Desktop 2017

Hey Michelle, thanks for the quick reply.

 

I have completed all of the mentioned steps however I am still receiving the error message.

quickbookspayroll.png

QuickBooks Team

Re: Trouble exporting payroll to QB Desktop 2017

Welcome back, @mflatley.


Thanks for keeping me updated with the results.


I want to ensure this gets taken care of, so I recommend contacting our Technical Support Team since you’re receiving the same error message. They can help analyze the data exported from Intuit Online Payroll and investigate further to see if there are any issues on the connection between One-Click and QuickBooks Desktop.


Here’s how to get in touch with a technical specialist:


1.    Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
2.    Select QuickBooks Desktop.
3.    Choose Pro or Premier.
4.    Pick Solving Issues & Error Messages, then select a sub-topic.
5.    Click the Get Phone Number button in step 2.


Stay in touch with me if I can provide any assistance concerning QuickBooks. Wishing you continued success.