unable to download payroll updates
Hi there, joanne5.
Are you seeing any prompt messages when you update your payroll?.
You'll want to update the QuickBooks program to fix any damaged components for payroll updates.
I have an article here for additional reference: https://community.intuit.com/articles/1769183-update-quickbooks-desktop-to-the-latest-release.
Let me know if you need further assistance, I'd be glad to help.