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Backup of Attachments File in Quickbooks Desktop Pro 2018

I am new to this forum .....   I recently bought a new computer and thought that I could install Quickbooks Pro on the new computer and restore my backup file and everything would be OK.   The file restored perfectly but what I discovered was that the Attach folder does not backup and that should have saved it and GST Returns folder separately (manually) and then copied to new computer.   Is there a way to do this automatically?

Best answer 02-08-2018 04:28 AM

Accepted Solutions
Established Community Backer ***

Re: Backup of Attachments File in Quickbooks Desktop Pro 2018

No there is not a way to have QB back up or transfer the attachment folder, you have to do it manually

 

then open QB, and use the company menu>documents>repair attached document links

8 Comments
Established Community Backer ***

Re: Backup of Attachments File in Quickbooks Desktop Pro 2018

No there is not a way to have QB back up or transfer the attachment folder, you have to do it manually

 

then open QB, and use the company menu>documents>repair attached document links

Experienced Member

Re: Backup of Attachments File in Quickbooks Desktop Pro 2018

This is OK for me (now that I know you have to do it).   I do have  IT expertise and knowledge, but for someone without that knowledge, there is a GAPING whole in the product.    A Backup shoud backup ALL elements and restore them so the novice user is looked after.   This is really a flaw in the software and should be fixed.

Experienced Member

Re: Backup of Attachments File in Quickbooks Desktop Pro 2018

I experienced the same issue and lost a year and a half of business receipts!  Yes this is a huge flaw along with others such as the program crashing when you work with attachments or print to PDF.

QuickBooks Team

Re: Backup of Attachments File in Quickbooks Desktop Pro 2018

Hi there, @sutton001.

 

Glad to have you back here in the Community. I'm here to share additional information about QuickBooks Attached Documents.

 

As @Rustler mentioned above, transferring back up attachments in QuickBooks Desktop is unavailable. You'll need to manually backup of the “Attach” folder which can be found in the same location as your QuickBooks company file. For more information about this process, please refer to this article: QuickBooks Attached Documents: FAQs and common issues.

 

While the option is not yet available, I encourage you to send us feedback on how we can improve your QuickBooks Desktop experience. This way our Product Developers will be able to determine those features that your business need the most. 

 

To do that:

  1. Click on Help at the top.
  2. Select on Send Feedback Online.
  3. Click on Product Suggestion.
  4. Enter your suggestion.
  5. Click on Send.

Please don't hesitate to reach back out to us if there's anything else you need. We're always here to help. Have a good one!

Established Member

Re: Backup of Attachments File in Quickbooks Desktop Pro 2018

I have done all the steps and when I hit "Repair Link"  QB crashes and closes. 

QuickBooks Team

Re: Backup of Attachments File in Quickbooks Desktop Pro 2018

Hello Mommy2,

 

It's recommended to close the program when doing the repair process. This is to avoid losing any unsaved data or causing additional damage to the application.

 

When you click the Repair button, the system forces the application to close so it can proceed in repairing the application. After that, you might want to reopen QuickBooks.

 

It would also be useful if you can provide a screenshot or any error messages/codes you've encountered while using QuickBooks. Thanks in advance!

Established Member

Re: Backup of Attachments File in Quickbooks Desktop Pro 2018

I get a "Unrecoverable ERROR" message.   Code 14101 06742

Then it ask if I want to send a report, which I normally do.  Then the program closes. 

QuickBooks Team

Re: Backup of Attachments File in Quickbooks Desktop Pro 2018

Thanks for getting back to us, Mommy2.

 

Unrecoverable errors are random errors caused by a data file damage or an update installation that wasn't completed. Let's make sure that your QuickBooks is updated to the latest release

 

Once done, make sure to create a backup of your company file. Then follow the solutions in this article: Unrecoverable Error.

 

If you still get the same error after the solutions, please contact our Phone Support Team. We can investigate this further.

 

Here's how to get our contact information:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Desktop.
  3. Select your QuickBooks Desktop version.
  4. Choose any topic, and then click the Get Phone Number button under Call Us.

We're here if you need more help with QuickBooks.