cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Established Member
Solved

Error updating company files from 2009 to 2019

I am having issues when restoring files from a full Desktop Pro 2009 backup to a Desktop Pro 2019 version. I successfully have restored 1 of my 16 company files so far, but the last 6 have failed after attempting to perform the upgrade. The file appears to restore fine. When I attempt to open it after restore, I am prompted for password. Once I put in the password, it prompts me to update. After I click the update button, it appears to be converting. Then, at the end, it tells me it couldn't update my company file. Has anyone else experienced this?  I can tell you that the only successful conversion I have had so far required me to rename the company file by removing special characters in the name. But this did not help the company files that are now failing.

Best answer 04-14-2019

Accepted Solutions
Established Member

Re: Error updating company files from 2009 to 2019

Thank you for the speedy response. I ended up downloading and installing the QuickBooks Desktop Pro 2012 Trial and upgrading all my companies to that version from the 2009 version. I then proceeded to install the QuickBooks Desktop Pro 2015 Trial and again converted and upgraded all of the files. Finally, I went back into my 2019 version and had no issues upgrading the company files to the latest version. It took an awful long time (approximately 8 hours) to perform the upgrades in this manner, but I was able to get it done and ultimately made my customer happy! Lesson learned here:  Do not let the software get too far out of date!  Smiley Happy

6 Comments
Moderator

Re: Error updating company files from 2009 to 2019

Before you update your company files, let's make sure these files are not damaged or corrupted, Thomas.

 

We can do the Verify and Rebuild Data process to get rid of any data-integrity issues on your company file. You can use this article for reference: Verify and Rebuild Data in QuickBooks Desktop.

 

After that, you can try converting your files to QuickBooks Pro 2019 again. You might also want to browse these articles for additional information about the process: 

I'l be right here if you need more help with this.

Established Member

Re: Error updating company files from 2009 to 2019

Thank you for the speedy response. I ended up downloading and installing the QuickBooks Desktop Pro 2012 Trial and upgrading all my companies to that version from the 2009 version. I then proceeded to install the QuickBooks Desktop Pro 2015 Trial and again converted and upgraded all of the files. Finally, I went back into my 2019 version and had no issues upgrading the company files to the latest version. It took an awful long time (approximately 8 hours) to perform the upgrades in this manner, but I was able to get it done and ultimately made my customer happy! Lesson learned here:  Do not let the software get too far out of date!  Smiley Happy

Experienced Member

Re: Error updating company files from 2009 to 2019

 
Experienced Member

Re: Error updating company files from 2009 to 2019

I am currently trying to update my company file QBW from Quickbooks CA Pro 2009 to 2012 but cannot find a download for 2012 trial version anywhere. Any chance you could share the link?

Thanks

QuickBooks Team

Re: Error updating company files from 2009 to 2019

Hello Luke1685, 

 

The trial links that aren't supported by QuickBooks is unavailable. If you need to gradually upgrade your company file from 2009 to 2012 and then to 2019, I'd suggest reaching out to our customer support team. They have the links that will walk you though the bridging process.

 

Here's how: 

  1. From the Help menu, select QuickBooks Desktop Help.
  2. Click Contact us.
  3. Then, type your concern about updating 2009 company file. 
  4. Select Continue and choose to either Message an Agent or Talk to a Specialist

Let me know if you need more help. Have a good one!

 

Established Community Backer ***

Re: Error updating company files from 2009 to 2019

hi @Luke1685 ,

Please ensure you are asking Intuit Support to give you the trial license of Canadian (CA) version as well. But if you want migrating to US version, you have to purchase a conversion service.