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Error updating company files from 2009 to 2019

I am having issues when restoring files from a full Desktop Pro 2009 backup to a Desktop Pro 2019 version. I successfully have restored 1 of my 16 company files so far, but the last 6 have failed after attempting to perform the upgrade. The file appears to restore fine. When I attempt to open it after restore, I am prompted for password. Once I put in the password, it prompts me to update. After I click the update button, it appears to be converting. Then, at the end, it tells me it couldn't update my company file. Has anyone else experienced this?  I can tell you that the only successful conversion I have had so far required me to rename the company file by removing special characters in the name. But this did not help the company files that are now failing.

Best answer 04-14-2019 03:37 PM

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Established Member

Re: Error updating company files from 2009 to 2019

Thank you for the speedy response. I ended up downloading and installing the QuickBooks Desktop Pro 2012 Trial and upgrading all my companies to that version from the 2009 version. I then proceeded to install the QuickBooks Desktop Pro 2015 Trial and again converted and upgraded all of the files. Finally, I went back into my 2019 version and had no issues upgrading the company files to the latest version. It took an awful long time (approximately 8 hours) to perform the upgrades in this manner, but I was able to get it done and ultimately made my customer happy! Lesson learned here:  Do not let the software get too far out of date!  Smiley Happy

2 Comments
QuickBooks Team

Re: Error updating company files from 2009 to 2019

Before you update your company files, let's make sure these files are not damaged or corrupted, Thomas.

 

We can do the Verify and Rebuild Data process to get rid of any data-integrity issues on your company file. You can use this article for reference: Verify and Rebuild Data in QuickBooks Desktop.

 

After that, you can try converting your files to QuickBooks Pro 2019 again. You might also want to browse these articles for additional information about the process: 

I'l be right here if you need more help with this.

Established Member

Re: Error updating company files from 2009 to 2019

Thank you for the speedy response. I ended up downloading and installing the QuickBooks Desktop Pro 2012 Trial and upgrading all my companies to that version from the 2009 version. I then proceeded to install the QuickBooks Desktop Pro 2015 Trial and again converted and upgraded all of the files. Finally, I went back into my 2019 version and had no issues upgrading the company files to the latest version. It took an awful long time (approximately 8 hours) to perform the upgrades in this manner, but I was able to get it done and ultimately made my customer happy! Lesson learned here:  Do not let the software get too far out of date!  Smiley Happy