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Active Member

Access to my account

I have auto pay for my intuit self employed account. I can’t access it. Why is this?

QuickBooks Team

Re: Access to my account

Thanks for reaching out to us, @Audrina1.


I'm here to help you access your QuickBooks Self-Employed account. Let's get this sorted out.


Are you getting any error message when accessing your account? Any information you can add will be helpful for me to check for any related issue about it.


Meanwhile, do you happen to have a different email address that you might have used upon subscribing for your QuickBooks Self-Employed account?  This could be one of the reasons why you are having challenges accessing your account.


Next, let's make sure you have the correct website when signing into QBSE. Please use this link: You can also try using a different browser. 


Let me know how it goes. I'll be on a lookout for your response. Have a good one!

Experienced Member

Re: Access to my account


QuickBooks Team

Re: Access to my account

Hi there, @pourier construction  .


Thanks for joining this conversation. I'm here to help make sure this is taken care of, but I have some questions about your first.


In order for me to assist you further, may I know what specific issue you are facing? Are you having a problem accessing your QuickBooks Self-Employed (QBSE) account as well? Any additional information is appreciated.


I'm looking forward to your response, @pourier construction  . Take care and have a great rest of the day!

Established Member

Re: Access to my account



I cancelled my account last July, 2018. Account #[account # removed]. May I get my records from that account? Do I need to pay you to get access?



Valerie Strahl

[email address removed]

QuickBooks Team

Re: Access to my account

Hello there, Vstrahl.


I appreciate you reaching out to us. I want to make sure you are routed to the right support that can help get your files from QuickBooks Self-Employed (QBSE).


Before cancelling your account, you make sure to get the necessary data needed for you can no longer access your account once it's already been cancelled.


In this case, I recommend you get in touch with our QuickBooks Self-Employed Support so they can enroll you for a free trial. This way, you can temporarily access your QBSE account to get the files needed.


Also, if you're in a free trial, cancellation happens automatically at the end of the trial so you won't be billed.


Here's how you can reach them:

  1. Open this link:
  2. Enter your information and question.
  3. Click Ask Your Question.


That should help you get those records from your account. Let me know if you have any other questions about QuickBooks. I'll be glad to help you out.