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Experienced Member

QuickBooks Chip and Magstripe Card Reader (Chip and Magstripe)


New to QuickBooks Online. I am from Canada. Was recommended by the website and some QuickBooks ads to consider buying the above subject "QuickBooks Chip and Magstripe Card Reader (Chip and Magstripe)" so I can process payments from credit cards. 


It finally came and when I try to follow the instruction of activation, I cannot find the QuickBooks Gopay application required to make it run. I Googled the problem and found a message that says, this application is not available in my Country. 


Why did QuickBooks made me buy this in the first place? Why did they accept my purchase order when I put in my address as someone from Canada if I will not be able to use it. Can anyone help me? Can I make this device work here in Canada? Is there an acceptable procedure or steps that I've missed?


Thank you.



Experienced Member

Re: QuickBooks Chip and Magstripe Card Reader (Chip and Magstripe)

If there's no way I can make this thing work, how do I return this device? I've already opened it and there's no instruction as to how I proceed with returning it. 

QuickBooks Team

Re: QuickBooks Chip and Magstripe Card Reader (Chip and Magstripe)

Hi there, @RUFRAN,


I appreciate the in-depth details you've added about the credit card reader you purchased. I want to make sure you have the right product that best fit your organization so you can resume your work.


The QuickBooks Payments card readers require compatibility specifications with the operating system and regions. Since you purchased a product that is not compatible with your current location, it would be best to get in touch with our QuickBooks Payments Team.


They have the resources to check your Payments account with us and can help you return the product. Our representatives can also recommend the best application for your credit card processing.


Here's how to contact us: Contact QuickBooks Payments


That should do it. Please update me on how the call goes. The Community has your back, and I'd be more than happy to provide additional assistance if you ever need one. Have a good one!