There are a lot of different ways to automate a service.  It takes a lot of research and involvement to understand automation and how to use it for what you need done.  You have to understand that when you make use of chatbots for sales, you can make a flawless profit, but the programming has to be done right.  I recommend taking the time to evaluate the technology, and talk to someone that can consult over time, and give you the information you need to make an informed decision.