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9130 3562 6112 8706
Level 1

Account Closure Without Explanation and Unreturned Payments

Hello QuickBooks community,

I'm seeking assistance regarding a distressing issue with my account. Without providing any explanation, QuickBooks closed my account once my transactions exceeded a certain limit. What's more, all the payments I received beyond this limit were seized.

I have diligently fulfilled all case requirements. Despite my conscientiousness, my account was shut down without any warning or justification. When I inquired about the reasons behind this sudden closure, I did not receive any response.

At this point, my primary concerns are:

1- I would like to understand the exact reason for the closure of my account.
2- I need to know what steps I need to take in order to have my account reopened.
3- I'm concerned about the payments that were seized. If my account will not be reopened, when will these payments be returned to me?

Your prompt assistance would be greatly appreciated. I trust that QuickBooks values its customers and hopes to maintain an honest, transparent business relationship. Looking forward to hearing from you soon.

4 Comments 4
QuickBooks Team
QuickBooks Team

Account Closure Without Explanation and Unreturned Payments

This isn't the kind of impression that I'd like you to have and we know how much time it can take when something isn’t working the way you need it. I'd like to help and make sure you get the best assistance for your concern.


The amount that QuickBooks Payments users can receive online in a rolling 30-day period by credit card or ACH bank transfer is limited. If the limit is higher than the expected limit, your customer will be unable to make an online payment until your limits become available again. You can still be paid in cash or by check during this time.


Furthermore, the deposit may take longer than expected for a variety of reasons. If you see that the payment is being held, you can check the status of the payment by logging into your Merchant account. The word "Withheld" must be present in the Method column. You'll also receive an email regarding the hold, with instructions on how to resolve any issues. If you do not receive one, I believe the payment simply necessitates additional investigation to ensure the safety of all parties involved in the payment procedure.


For the exact reason for the closure of your account and to have it reopened, I'd suggest contacting our QuickBooks Payments team. They'll pull up your account in a secure environment and help you with this one. They can also provide you with details about the returned payments inquiry. 


I'm also adding these helpful resources regarding QuickBooks Payments.



That should point you in the right direction. Please let me know how it goes after reaching our support. I'm only a few clicks away if you have any follow-up questions or concerns. Take care!

9130 3562 6112 8706
Level 1

Account Closure Without Explanation and Unreturned Payments

Thank you for your response. I appreciate the information provided, but unfortunately, it doesn't directly address the main concerns I have.


While I understand that QuickBooks Payments has limits on the amount that can be received in a rolling 30-day period, my primary concern is about the sudden closure of my account without clear communication or justification. The information about transaction limits and deposit delays, although useful, does not explain why my entire account was closed.


Furthermore, I have attempted to log into my Merchant account to check the status of the withheld payments, but the closure of the account impedes this action.


I kindly request that my concerns be escalated, or that I be provided direct contact details for someone who can assist with:

  1. The exact reason for the closure of my account.
  2. The process to have my account reopened.
  3. A clear timeline on when the withheld payments will be returned, if the account remains closed.

Your help is greatly appreciated, and I look forward to a resolution soon.

QuickBooks Team

Account Closure Without Explanation and Unreturned Payments

We'll look into this matter about your QuickBooks Payments account.


I understand your concerns about the account closure. Rest assured we are escalating the matter and investigating the reason behind it. For account-specific issues, I recommend reaching out to our Customer Support Team directly. They will securely access your account information and address the closure and withheld payments. They also provide you with a clear timeline for the return.


You might also want to consider changing your QuickBooks Community username as it appears to contain your company ID, which may compromise your privacy and security.

Please know that we deeply value your business, and your satisfaction is essential to us. Let me know if you have other questions or concerns. We're always here to help. Take care!

Level 3

Account Closure Without Explanation and Unreturned Payments

google search this and look at the community comments, this has been going on for years. QB uses Greendot bank, file complaints with BBB, federal reserve banking commission for Utah, join the FB group, state attorney general, etc. Many many people do not get their money back for years! call eight six six, six five two, four six one one, option 1, extension one two six nine and email complaintsupprt at

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