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3CubicanDad
Level 2

After upgrade from QB Pro DT 2017 to 2020, certain dialog boxes, starting with the update message and login screen, show up on the wrong monitor. How do I fix that?

 
7 Comments 7
Ryan_M
QuickBooks Team

After upgrade from QB Pro DT 2017 to 2020, certain dialog boxes, starting with the update message and login screen, show up on the wrong monitor. How do I fix that?

Hi @3CubicanDad,

 

I'm here to take care of your query about the Multi-Monitor feature in QuickBooks Desktop.

 

If you encounter windows or dialog boxes appearing on a different monitor, you simply move it to the screen where you want it to go. You can either maximize the window or adjust its length. Open this article to learn additional details of this feature: Use QuickBooks on multiple screens or in Multi-Monitor mode.

 

In case you encounter issues while enabling this mode, see this article: Multi Monitor Support: Unsupported Display Arrangement. It lists possible causes, as well as the steps you need to take to resolve it. 

 

Feel free to drop a comment below if you have additional concerns. I'll be sure to get back to you. 

3CubicanDad
Level 2

After upgrade from QB Pro DT 2017 to 2020, certain dialog boxes, starting with the update message and login screen, show up on the wrong monitor. How do I fix that?

The issue has nothing to do with Multi-Monitor Mode.  I have 4 monitors.  I like to open in use QBs on Monitor 2 in single monitor mode.  When using QB 2017, the Login Screen, and ALL the various dialog boxes appeared on Monitor 2.  After upgrading to 2020, many of the dialog boxes show up on Monitor 1, even though QBs is running on Monitor 2.  I move them, use them, and then the next time, they reappear on Monitor 1.  That is not the way QB 2017 behaved.

3CubicanDad
Level 2

After upgrade from QB Pro DT 2017 to 2020, certain dialog boxes, starting with the update message and login screen, show up on the wrong monitor. How do I fix that?

My issue is not related to Multi-Monitor Mode.  I use QBs in Single-Monitor mode but I have 4 monitors.  I like to use QBs on Monitor 3.  Using QBs 2017 I all my dialog boxes showed in the same monitor as QBs.  Ever since I upgraded to 2020, many of the dialog boxes appear on Monitor 1.  I move them to #3 but the next time, they reappear on #1.  This is new behavior.

Angelyn_T
QuickBooks Team

After upgrade from QB Pro DT 2017 to 2020, certain dialog boxes, starting with the update message and login screen, show up on the wrong monitor. How do I fix that?

Thank you for getting back to us here on the Community page, @3CubicanDad.

 

To isolate the problem, we have to ensure that the single view option is selected when using your QuickBooks Desktop (QBDT) 2020. 

 

  1. Open your QBDT 2020, then go to the Edit menu.
  2. Select Preferences.
  3. Click on Desktop View at the left pane.
  4. Under My Preferences, tick the radio button beside One Window or Single View.
  5. Make the necessary settings you want, then tap OK.

g8 1.PNG g8 2.PNG

 

Once completed, open QuickBooks and check the dialogue boxes. If you're getting the same problem, I encourage working with an IT Professional to review the display settings of your Windows.

 

If there's anything else you need help with, let me know by adding a comment. I'm always here to help. Have a good day!

3CubicanDad
Level 2

After upgrade from QB Pro DT 2017 to 2020, certain dialog boxes, starting with the update message and login screen, show up on the wrong monitor. How do I fix that?

Changing the settings to a Single Window View didn't make a difference.  

 

When I launch QBs the Update Service opens on Monitor 1
Then the Desktop Login dialog box opens on Monitor 1

The rest of the program does open in Monitor 3
Today the Password Expired box also opened on Monitor 1
The Working screen after changing the PW and the OK button showed up on Monitor 1
Messenger notifications show up on Monitor 1


In each case, I move the dialog box over to Monitor 3 before acknowledging it

While changing the PW for my 2nd company file, I was, however, able to change the PW and received the OK, on Monitor 3.  

 

Overall though I don't see any change.  Before blaming my PC, is anyone else able to replicate my issue or confirm other behavior?

MadelynC
QuickBooks Team

After upgrade from QB Pro DT 2017 to 2020, certain dialog boxes, starting with the update message and login screen, show up on the wrong monitor. How do I fix that?

Thanks for giving us the complete scenario of your problem, @3CubicanDad.

 

We are keen to resolve this as much as you are. Let me route you to the right department who can fully access your account.

 

You can reach out to our Technical Support team to check it further. They have tools that can determine the root cause of your issue. They can also offer a screen share session and can provide an immediate resolution. You can check this link that has information with our support hours of operation: Support hours and types.

 

Then, you can follow these steps to contact them:
 

  1. Go to the Help menu at the top.
  2. Select QuickBooks Desktop Help F1.
  3. Click Contact Us.

 DT-contact.PNG

 

You can visit our QuickBooks Self-help articles to find some information about account management and for any navigation reference.

 

Get back to this page if there’s anything else we can help you with. Always take care. 

Pam Tax
Level 1

After upgrade from QB Pro DT 2017 to 2020, certain dialog boxes, starting with the update message and login screen, show up on the wrong monitor. How do I fix that?

I have a similar problem when the dialog box open off any of my monitors.  I can't move forward with QB because i can't respond to the dialog box.  It is not on any of my 3 monitors.  Often times dialog boxes open part on and part off my furthest to the left monitor.  I can drag that back to a monitor, but some dialog boxes just open off the monitors all together.  Please let me know if Tech Support was able to help you.  Thanks,

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