All transactions missing after Simple Start to Essentials upgrade...

AudreyLW · ‎January 03, 2022

Our small business upgraded from QBO Simple Start to Essentials, but all of the transactions are missing...is there a step that got missed? I figured it would be a smooth transition without any exporting/importing since its just a bump up so am perplexed & can't find any other steps online other than "go to the upgrade billing..."

Fiat Lux - ASIA · ‎January 03, 2022

Did you upgrade from the Billing and Subscription menu or click the Buy button and picked the Essentials? You can also try opening your QBO account on private/incognito browser to make sure.

AudreyLW · ‎January 03, 2022

It should be via upgrade through the billing (by my boss) and was reflected in the transitionary billing statement. The historical billing history is accessible & the company ID is the same, its just like the meat of the company file is missing.

I tried the incognito tip w/ same results.

Fiat Lux - ASIA · ‎January 03, 2022

Login as Primary Admin and navigate to your Billing and Subscription menu. How much is your subscription rate? $50, $25, or else?

AudreyLW · ‎January 03, 2022

Billing is currently $50/mo for Essentials

Also, she was told in a confusing conversation with customer support that there are a lot of transactions under her QB desktop, but she doesn't have QB desktop, & that is a separate entity anyhow...

AudreyLW · ‎January 03, 2022

Also, she was told in a confusing conversation with customer support that there are a lot of transactions under her QB desktop, but she doesn't have QB desktop & that is a totally separate entity anyways...

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All transactions missing after Simple Start to Essentials upgrade...