Anyone else been screwed over by the online cancellation process saying your cancellation is in process, then "losing" it and continuing to charge it?

Hi there, waniorek.

I appreciate your time posting here in the Community. 

Canceled subscription automatically at the end of the trial period without any fees. We haven't received any other reports of the Cancellation screen crashing, but I have some steps that are sure to help you get yours working properly again. Let's perform some troubleshooting to check if this is a browser-related issue. 

For private user:

• Google Chrome: press CTRL + Shift + N
• Mozilla Firefox: press CTRL + Shift + P
• Internet Explorer: press CTRL + Shift + P
• Safari: press Command + Shift + N

If this works, please open a default browser and clear the cache. Then, cancel the subscription.

If you would like us to pull up your account to check the account status, please contact our phone support team to review the charges or have any problems canceling.

1. Go to the Help menu at the upper right. 
2. Choose Contact Us. 
3. Enter Account Management and Billing in the What can we help you with? box. 
4. Click Let's talk. 
5. Select Get a callback or Chat. 

For additional reference about this action, feel free to read this article: 

• Cancel your QuickBooks Online subscription or trial
• What happens to my QuickBooks Online data after I cancel?

Get back to me if there's anything you need assistance with. I'm more than happy to help. Have a good day!

@waniorek  Don't let that above response bother you. 

To actually answer your question, YES!!  There are a GOOD number of threads, especially lately, that have complained about there subscription not being cancelled and still being charged.  

It must be SUPER frustrating for you all, especially where they have made it harder to get a hold of anyone to actually get things cancelled, as well as receiving a refund.  

Good luck!!

I had a charge back that was fraud.  I proved it through text messages, photos , emails , and materials purchased.  After months of going threw it with quic books 1yr later they finally told me the money debited from my charge back in the amount of thousands plus on top of the charge back QuickBooks also held 3 separate deposits by other customers preventing me from doing the work.  In amounts over 2k whenever they were finished with me.  Today I sat on the phone over 3 hours before I could talk to corporate.  Corporate just hung up on me.  Still no money. What the hell do I do

I can imagine the hurdle you've encountered in sorting out your concern, @DPS3.

We understand your feelings and know how important it is to have the funds redeposited. Please know this isn't the impression we'd like you to have.

Because the transaction was disputed via GreenDot, I'd recommend contacting their support to see where the funds are in the deposit process.

You can reach out to them by going to their website and using their contact details. 

Please feel free to reply to this thread if you're still waiting to hear from them in a few business days. We'll be here to help in any way we can. Keep safe always.