Anyone else experience a change in their sales receipt screen after a recent update? If so can I restore the original settings before update?

Thanks for letting us know, alternativeedgel.

There haven't been any updates reported regarding the layout or screen of the sales receipt. Can you share a screenshot of the sales receipt you generate? This will allow us to determine the most effective course of action for returning it to its original settings.

In the meantime, let's try some troubleshooting steps to fix it. There are instances where having an excessive amount of cache on your browser results in unexpected system behavior. You can start by opening your account in a private or incognito window. This mode help fix some browser-related concerns since it doesn't save any site data.

Here are the shortcut keys to use:

• Google Chrome, press CTRL + Shift + N
• Mozilla Firefox: press CTRL + Shift + P
• Safari: press Command + Shift + N

If everything runs well in the private browser, return to your regular browser and clear its cache. You may also try different supported browsers available on your computer or device.

Do you need help personalizing your sales form to show only the data that matters to your business? If so, you can read this article that guides you through the process: Customize invoices, estimates, and sales receipts in QuickBooks Online.

I'll be monitoring your response; feel free to add any details. Enjoy your day.

This just happened to us! We updated everything (4 computers, all with QB POS) today due to some other issues and suddenly our receipts are all wonky - tons of extra blank space AND they (intuit payments) added their own advertisements at the bottom! NOT COOL! Are they going to pay for all the extra paper this is going to cost us?? This literally DOUBLES the length of our receipts!! Absolutely ridiculous! It may not seem like much but we already go through hundreds of receipt rolls a year - and they're not cheap. I am SO MAD right now!

Someone please tell mle there's a way to undo this?? We can't see a way to change it in the templates...

not sure the pic was showing up in my reply (it wasn't for me...)

so here it is again, just in case.

Hi there, @elsewhere.

I completely understand where you’re coming from. Allow me to help and get this working for you.

Have you tried the recommended basic trouble shooting steps provided by my colleague? Issues like this happen when too much historical data are stored in your browser.

Whenever you visit a website, it saves some information from the web page in its cache and cookies. These files allow the websites you visit most often to load faster. Not to worry, clearing them will do the trick.

In the meantime, you can follow the basic trouble shooting steps provided by @Giovann_G.If the issue persist, I suggest reaching out to our customer support team. They can initiate a screen share to look closely on this matter.  

After logging in, create a sales receipt and select your service item. If there's no issue, I recommend clearing your browser's cache so you can access QuickBooks with a clean slate. You can also use a different supported browser.

Please update me on how it goes and if you have any further concerns with recording your transactions. I'm always around to help. Have a wonderful day!