Thank you for taking the time to reach out to us here on the Community, @PeterKirk.
There are times that your browser may be holding too much-stored data that can cause errors and prevent web pages from loading properly.
To isolate this unexpected behavior, let's log in to your account using a private browser. It's a special mode where the browser doesn't record any browsing activity.
Here are the keyboard shortcut keys:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
If it works via the incognito seamlessly, shift back to your regular browser and clear your browser's cache. I've added an article with additional insight into this process, as well as the necessary steps: How Do I Clear My Browser Cache and Temporary Internet Files?.
You can also try switching to another browser to help isolate this unusual behavior.
Also, I encourage you to visit our blog site so you'll be able to get the latest news about QuickBooks and what our Product Care Team is working on.
I'm always here to help if you have any other questions, @PeterKirk. Just mention my name in the comment section below and I'll get back to you as quickly as I can. Keep safe!
