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judineal
Level 1
posted
‎February 27, 2022 03:15 PM
last updated ‎February 27, 2022 3:15 PM

billing

My annual bill just went from $288 per year to $860. Why? Did this happen to anyone else?  How do I connect with Quickbooks to inquire about this. It seems really wrong, like there is a mistake somewhere.

 

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Best answer February 27, 2022
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Best Answers
JonpriL
Moderator
Moderator
‎February 27, 2022 05:32 PM

billing

Hi @judineal, I want to ensure you're able to determine why the $680 charge is billed to your account.

 

In QuickBooks Online, charges to an account are determined mostly by the subscription and online services such as payroll. It's best to contact our Customer Care Support and let one of our online specialists pull up your account details and verify your billing information.

 

You can do so by following the steps below:

 

  1. Go to Help.
  2. Select Search.
  3. Click Contact Us.
  4. Enter $860 annual bill in the What can we help you with? field.
  5. Select Continue.
  6. Click Chat with us or Have us call you.

 

I want to include that reaching out to our Customer Care Support is best during business hours from 6 AM-6 PM PT Monday-Friday. Use this article to learn more: QuickBooks Online Support.

 

You may also read this reference with the topics to use while working with your subscription, password, and much more: A Series of Articles that Covers Account Management in QuickBooks.

 

I've got you covered if you've got questions about account information in QuickBooks. Let me know by leaving a comment using the Reply option below. Take care always!

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10 Comments 10
Fiat Lux - ASIA
Level 15
‎February 27, 2022 05:18 PM

billing

Are you using QB Online US version with any add-on?

Reply Join the conversation
JonpriL
Moderator
Moderator
‎February 27, 2022 05:32 PM

billing

Hi @judineal, I want to ensure you're able to determine why the $680 charge is billed to your account.

 

In QuickBooks Online, charges to an account are determined mostly by the subscription and online services such as payroll. It's best to contact our Customer Care Support and let one of our online specialists pull up your account details and verify your billing information.

 

You can do so by following the steps below:

 

  1. Go to Help.
  2. Select Search.
  3. Click Contact Us.
  4. Enter $860 annual bill in the What can we help you with? field.
  5. Select Continue.
  6. Click Chat with us or Have us call you.

 

I want to include that reaching out to our Customer Care Support is best during business hours from 6 AM-6 PM PT Monday-Friday. Use this article to learn more: QuickBooks Online Support.

 

You may also read this reference with the topics to use while working with your subscription, password, and much more: A Series of Articles that Covers Account Management in QuickBooks.

 

I've got you covered if you've got questions about account information in QuickBooks. Let me know by leaving a comment using the Reply option below. Take care always!

Reply Join the conversation
judineal
Level 1
‎March 01, 2022 10:38 AM

billing

I am using QB online, with no add-ons.

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Fiat Lux - ASIA
Level 15
‎March 01, 2022 05:42 PM

billing

Where is your company located? Afaik, QBO US version doesn't offer any annual plan.

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judineal
Level 1
‎March 01, 2022 08:07 PM

billing

I am in the US. Today I was able to do an online chat with a staff member from Quickbooks and learned that somehow I got signed up for the Plus program when I have been subscribed to the Simple program for years. This staff member not only got me back to the correct subscription, he gave me a discount on my subscription for 2022. My issue is now resolved very satisfactorily. 

 

My challenge was that QB does not provide a way to contact them over the weekend, so that is why I reached out to this community.  Thanks for your support.

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Ash GokareLPO
Level 1
‎April 11, 2022 02:13 AM

billing

Quicbooks Plus Annual subscription

 

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Fiat Lux - ASIA
Level 15
‎April 11, 2022 02:16 AM

billing

@Ash GokareLPO 

Where is your company located?

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LieraMarie_A
QuickBooks Team
QuickBooks Team
‎April 11, 2022 02:35 AM

billing

Hi there, @Ash GokareLPO.

 

Can you share more details about your concern? Any additional information you can provide would be greatly appreciated.

 

Thank you, @Ash GokareLPO. Looking forward to your response. 

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Lynda18
Level 1
‎May 23, 2022 01:49 AM

billing

Something is wrong with their billing

they billed me for a desk top that I never utilized last year

 

this year I paid for the full year and they still charge me 15 a month

and now they just canceled my entire subscription when I paid for the entire year

 

What is wrong with this company has it gone Chinese

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Kurt_M
QuickBooks Team
QuickBooks Team
‎May 23, 2022 02:29 AM

billing

Hi there, @Lynda18.

 

I can help you get in touch with our dedicated QuickBooks Online Support team to assist you on getting this sorted out. This way, our representative can check and investigate on your account to determine the reason why you were billed without using the product. To begin, here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. Select either tab to get started:
  • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
  • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

Additionally, I've got you these articles in case  you'd like to make personalized sales form and run a report that shows the specific data that you need for your business:

 

 

I'll be here in the Community, @Lynda18 if you have any additional QuickBooks-related concerns. Feel free to click the REPLY button and I can assure you, I'll be there to assist you. Keep safe and stay hydrated!

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