I'm here to help you with this, brattongresia.
I recommend getting in touch with our supports. This way, they'll be able to pull up your account in a secure environment and process the refund which we're unable to here.
You can sign in to your account and tap on the Assistant option at the top.
Once done, type in "Talk to a human" and send it. Just follow the instructions that will prompt afterward. Then, select your preferred support method: Message an agent (Live chat), Call an agent, or Get a callback.
Please reach out to us during these hours to ensure that we address your concern on time:
- 6:00 AM-6:00 PM Monday-Friday
- 6:00 AM-3:00 PM Saturday
You may also see this link attached for more information about how to contact the QuickBooks Self-Employed Support.
I'll be right here to continue helping if you have any other concerns or questions about QuickBooks. Don't hesitate to tag me in your comment.
