Welcome to the Community, cami-redemptionc.
The QBSE support team will be your number one resource for your concern about the discounted rate subscription. I'd suggest giving them a call so they can assist you right away with your concern.
You can contact them by following these steps:
- Click Assistant at the upper right corner.
- Type "Talk to a human" at the bottom field.
- Enter your question and click I still need a human.
- Select either Message an agent or Get a callback.
Check out our support hours and contact us at a time convenient to you.
Please let me know how the call goes. I want to ensure this is taken care of.