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DavidDean
Level 3

Can I re-open a closed account

What happens to my company data if I cancel my QBO account?  Is it deleted?  Or is it kept so that I can re-open the account in the future if needed?

 

Similarly, if I downgrade my account, what happens to data that is not supported by the new subscription level?  For example, I currently use Purchase Orders.  What will happen to my purchase orders if I downgrade to a level that does not support purchase orders?

7 Comments 7
Fiat Lux - ASIA
Level 15

Can I re-open a closed account

They will keep your data for 1 year from the time you cancel. You can convert your data to QB Desktop and use the trial version to open it later in the future. If you decide to downgrade the plan, some data will be hidden. Converting your data to QB Desktop before downgrading the plan is also a workaround to access your historical data at any time.

DavidDean
Level 3

Can I re-open a closed account

The data that is hidden - will it be visible again if I upgrade to my original level in the future?

 

Suppose I cancel and the data is kept for 1 year.  If I then re-open my account, all of my data will still be there, correct?  If I then eventually close it again, is the data again kept for another full year?

 

Is it easy to see all of my data in the Desktop version?  Or does it take some "massaging" to get things to work correctly?  Suppose I simply wanted to migrate to Desktop and continue using QB.  How difficult is it to do that migration?

Fiat Lux - ASIA
Level 15

Can I re-open a closed account

When you upgrade the plan, the feature will be available again. 

After you cancel your account, you can still access it anytime in read-only mode for one year. 

 

You can check the following reference

https://quickbooks.intuit.com/learn-support/en-us/import-or-export-data-files/export-and-convert-you...

 

If you experience errors when trying to convert data on the trial version of QB Desktop 2023 or 2024, you can try using QB Desktop 2021. Contact me in private and we can share the trial code.

ZackE
Moderator

Can I re-open a closed account

Thanks for reaching out to the Community, DavidDean.

 

After cancelling a subscription, your data will remain on file for one year in read-only access. The account can be reactivated anytime.

 

There's a few things you'll want to be aware of before cancelling:
 

  • If you weren't using a trial plan, you can export data to Excel or to a desktop version of QuickBooks for up to a year after cancelling.
  • In the event your card is declined, you'll have 14 days to update the billing information. During this time, you have full access to your books. Afterwards, the account is suspended and you'll have to re-subscribe to access your data.
  • If you cancel during a free trial, or a trial expires, the data will be available for 90 days.
  • In the event you were using a trial version, you must export within 90 days after cancellation.

 

Intuit recommends exporting and/or printing your data prior to cancelling.

 

I've included a detailed resource about exporting data which may come in handy: Export reports, lists, & other data

 

As for how features and their associated data will be handled in the event of downgrading to a plan which no longer supports those features, your data associated with the unsupported feature will no longer be stored on file in your account, and the feature will no longer be usable.

 

You can visit our comparison chart webpage to review a detailed chart of which features are available in which plans.

 

I've also included a few detailed resources about cancelling, resubscibing, and downgrading which may come in handy moving forward:
 

 

If there's any additional questions, I'm just a post away. Have an awesome Thursday!

DavidDean
Level 3

Can I re-open a closed account

There are two contradictory answers here.  If I downgrade the subscription, is the data that is no longer supported HIDDEN or DELETED?  For example, I use purchase orders.  If I downgrade to a level that does not support purchase orders, will all of my purchase orders be deleted?  Or will I simply not be able to create any new ones?

 

Also, once I downgrade, will I still be able to see existing purchase orders?  Or will those be hidden?

DavidDean
Level 3

Can I re-open a closed account

Is the Desktop trial only good for 30 days?  My requirement is a way to access my historical data indefinitely, I wouldn't want to pay for a monthly or annual access to Desktop to do that.  What can I do in order to have indefinite access to my downloaded data through a Desktop version?

Fiat Lux - ASIA
Level 15

Can I re-open a closed account

@DavidDean 

What can I do in order to have indefinite access to my downloaded data through a Desktop version?

 

You can use the trial version for good to access your historical data. Click on my profile name and you will find our website address to send an email to. 

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