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swampfoxquilters
Level 1

Can not add a user

Get an error message about there being a problem on their end when trying to add a user
1 Comment 1
ShyMae
QuickBooks Team

Can not add a user

I see the advantage of adding users seamlessly, and I understand the importance of getting this resolved quickly, swampfoxquilters. 

 

To resolve this, let's open your account using a private window. Sometimes, QuickBooks may be poorly configured due to locally stored internet cache files, which can contribute to the software's unusual behavior. 

 

Here are the keyboard shortcuts:

 

  • Google Chrome and Microsoft Edge: Ctrl+ Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

 

If it's a success, return to your regular browser. Then, clear your cache to refresh website preferences and remove temporary files that may interfere with QuickBooks. On the other hand, you may also use other supported web browsers

 

On the other hand, can you provide a screenshot of the error message you've encountered? With the additional context, I'd be able to explore potential solutions to address your issues concerns. 


Meanwhile, if invited users didn't get, or can't find, the email invitation to use QuickBooks, you can refer to this article: Did not receive email invitation.

You can still connect with me by tapping the reply button. I'd be here to assist you if you need help with any QuickBooks-related concerns.

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