Can't change my address

There are reasons why these challenges arise in Quickbooks Online settings, lfalconellc. I've got some buckets of solutions to resolve this.

Beforehand, may I know if you received an error message while updating your company address? This way, I can identify what solution to provide for this issue.

Conversely, this issue occurs due to access permissions or minor browser concerns. To resolve this, consider checking your user permissions. Otherwise, we may need to contact your administrator for further assistance.

See how to view or edit a user role.

1. Go to Settings ⚙ and select Manage Users.
2. Select the Users tab, then find the user you want to edit.
3. Select Edit from the Action column.
4. Choose from the existing custom or QuickBooks roles.
5. Select Save. If you edit permissions after selecting the role, Enter a Role name and description, then Save the Role.

If you've tried the steps above and you're still getting the same behavior, let's perform browser troubleshooting steps by accessing your account using a private browser.

Here are the keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + N
• Safari: Command + Shift + N

After that, clear the browser's cache to remove its stored files and ensure the program performs efficiently.

Additionally, here's an article to learn more about the various user roles available in QBO: User roles and access rights in QuickBooks Online.

Keep me posted if you have more concerns regarding your company settings in QuickBooks Online. I'm here to guide you whenever you want it.

I'm a solo provider and the only one with access to my account. I'[ve tried twice to change my address - I moved from Hawaii to Washington. I received an email saying that it "failed" and that my address had reverted to Hawaii. Can you give me clear instructions on how to change my address? I'm kind of over companies who make this hard.  

Thank you for making us aware of this issue, @mistypilgrim.

We are in the process of investigating the address change issue. Our experienced engineering team has been notified and is making every effort to fix the problem promptly.

We encourage you to contact our live support team for the most recent updates on this matter. They can also include you in the group of affected users and regularly update you by email on the developments that are needed to resolve the matter.

Follow these steps:

1. Click on the Help icon.
2. Navigate to the Search tab and type your concern in the search field.

      3. Click on Contact Us below and select how you would like to connect with us.

Please consult this article to learn the best time to contact our live support team: Get help with QuickBooks products and services.

Moreover, after the issue is fixed, in case you use location tracking and have different business names for different locations, you can access this article for reference: Customize sales forms by location in QuickBooks Online.

Our Support Team is always available to assist you in resolving this issue. If you need help with any other QuickBooks Online tasks, please feel free to reach out.