I appreciate you for joining the thread. I'm here and I'll help you out so you can cancel your QuickBooks Desktop (QBDT) subscription.

To cancel a QBDT subscription, you'll need to access your CAMPs account. I'll gladly input the steps below you can proceed. To begin, here's how:

1. Log into your CAMPs account.
2. If you’re unsure about your account, please see What is CAMPSs and how do I use it?
3. Select the QuickBooks Desktop Account you want to modify.
4. In case you have more than one, your login profile will show you which one is currently selected.
5. In the Products & Services area, find your subscription or service, then select Details
6. Verify this is the product or service you no longer need, then select Cancel Service under the active
7. Please let us know why you are leaving so we can improve our services. After providing any details (optional), select Continue to cancel.
8. Confirm your cancelation by selecting Cancel Now.

For further guidelines, please see this article: Cancel your QuickBooks Desktop Subscription.

Additionally, here's an article in case you'd like to export your data out of QBDT: Import and export data in QuickBooks Desktop.

It was a pleasure to have you in the Community today. If there's anything else that you'd like me to help you with, feel free to leave a comment down below. Thank you for using QuickBooks. Take care, and have a great day.

If I cancel my subscription will I still be able to access the historical QB transactions?

If so, for how long?

Thank you for dropping by the Community, @vws1. 

I'd be happy to answer your queries. If you cancel your subscription, you'll be able to continue using any other service included with your plan, such as Intuit Data Protect. 

However, you'll no longer have access to the software and all related services. Including your transactions except that your company data files are backed up and stored on your device or computer. 

You can utilize this article for detailed information: QuickBooks Desktop cancelation policies.

You can also visit this article to know how to import or export info with QuickBooks Desktop.: Import and export data in QuickBooks Desktop.

Feel free to reply to this post if you need further assistance. Have a great day ahead!

I am trying to cancel my Quickbooks Desktop subscription. I have looked at all screens on the website but cannot find any CANCEL button to click on.  I keep getting e-mail messages to update my payment info so the automatic renewal feature can charge my payment method.  I have quit using QB Desktop as I no longer need all the features it offers.  Please help me cancel this account:

I can guide you through canceling your QuickBooks Desktop subscription, @Bobby49.

As mentioned by my colleague in the thread, to cancel a QBDT subscription, you'll need to access your CAMPs account. Then, in the Products & Services area, find your subscription or service, then select Details. Look for the Cancel Service option under the active section. Lastly, click Continue to cancel and select Cancel Now to complete the process.

For detailed steps, you can utilize this link: Cancel your QuickBooks Desktop Subscription.

If you're still unable to cancel your account, I suggest getting in touch with our support team directly. They have the appropriate tools to securely examine your account and assist with the cancellation process.

Here's how: 

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
3. Click Contact Us.
4. Give a brief description of your issue, then choose Continue.
5. Sign in to your Intuit account.
6. Click Continue and then select Continue with my account.
7. Choose to Chat with us or Have us call you.

Additionally, I have an article available for you to peruse, which provides in-depth information regarding QuickBooks Desktop cancellation policies. I recommend giving it a thorough read to gain a clear understanding of the policies: QuickBooks Desktop cancelation policies.

Rest assured, if you have any more concerns about canceling your QuickBooks Desktop subscription, feel free to leave a comment below. I'll be here to help. Take care!

Can you help me to cancel my subscription please, i don have my business any more. If you have cuestión call me [removed]

Let me route you to the best support available to help contact you and assist with account cancellation, @Maria 107.

Currently, our access is limited to this Community forum only. With this, my peers and I can't contact you directly. You'll have to reach our QuickBooks Desktop Support team by opening your QuickBooks Desktop (QBDT) program since they have tools to pull up your account and subscription info. If you still have access to the software, please follow these steps:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
3. Click Contact Us.
4. Give a brief description of your issue, then choose Continue.
5. Sign in to your Intuit account.
6. Click Continue and then select Continue with my account.
7. Choose to Chat with us or Have us call you.

However, if you can't open the QBDT program from your device, click this link to contact them via web chat or callback: Contact Us. Then, follow the steps below:

1. Choose QuickBooks Desktop from the Which product is your question... drop-down.
2. Hit Continue.
3. Select your product version from the Which edition field.
4. Enter your account cancellation concern in the What's your question... textbox.
5. Click Continue.
6. Then, sign in to your Intuit account and follow the on-screen instructions.
7. Choose Chat or Callback.

Please know that our chat and call representatives are available every weekday, from 6 a.m. to 6 p.m., and Saturdays, 6 a.m. to 3 p.m. You can also see their contact number on the Callback option if you need immediate assistance.

For your reference, this article covers details about QuickBooks Desktop service cancellation policies. I suggest reviewing this to learn more: QuickBooks Desktop cancelation policies.

I've added an article for more things you can do with your QBDT account using CAMPs, like finding your license number if you can't log in and see product transactions and charges: Change, manage or update your Intuit account with CAMPs.

Feel free to comment if you have other QuickBooks Desktop account concerns. Anytime we can assist you here. Stay safe and well.

It would be so nice if "Cancel Subscription" was actually an option under Billing Information.  Why is it so hard to cancel????  Extremely frustrating.

I understand how beneficial it is to have a button that allows you to easily cancel your QuickBooks Desktop (QBDT) subscription, @MD0116. I'll share some details about this. 

In QBDT, you can only cancel your own subscription by logging in to your Customer Account Management Portal (CAMPs). While the Cancel Subscription option is currently unavailable, I encourage you to send your feedback and insights about this directly to our product developers. Our customer's suggestions play a vital role in improving our software to cater to each business's needs and overall working experience.

Here's how:

1. In your QBDT account, select the Help tab.
2. Next, click the Send Feedback Online option.
3. Then, choose Product Suggestion. A pop-up window displays.
4. From there, input the details of your product comments, suggestions, and requests. Example: Have a Cancel Subscription option under Billing Information.
5. Click the Send Feedback button to submit.

In the meantime, you can follow the steps in this article to cancel your QBDT subscription through CAMPs: Cancel your QuickBooks Desktop Subscription. If you're unable to do so, I recommend reaching out to our Phone support team to assist you throughout the process. 

Additionally, you can export the list and transactions of your QBDT using IIF files to keep it and store it in a specific folder on your computer to use as a reference in the future. For a detailed guide, read this link: Export, import, and edit IIF files. 

If you have anything else to discuss about managing QuickBooks subscription, just add a reply below. Rest assured that I'm always here available to help. 

@MD0116 

If you still cannot cancel your QB Desktop subscription, you can use a zero-balance prepaid card to replace your current payment method as a workaround. Then you can use the trial version of QB Desktop to access your old files for good.

Your advice didnt reflect what I saw on the page.  Extremely frustrating 

@Marcy 2023 

Whose advise do you mean?

I have tried for years, mine has never been used.  I am in my CAMPS.  Under product details there is no cancel option.  Like every year I can't cancel my Credit card without another.  I have spoken to customer support.  Mostly to a robot that hangs up on me and sends me a useless email.  I am not even sure how i am even signed up.  Maybe as a trial add to Turbo tax.  But I need to know who to send this to finally get it cancelled or the real way to do it.

@shaneleavell 

Can you access CAMPS as the Primary Contact?

Warm greetings, shaneleavell. I see the convenience of canceling your QuickBooks Desktop subscription seamlessly. I would have felt the same way if I had gone through the same issue.

To cancel your QuickBooks Desktop Subscription, you'll need to log into your CAMPs account as the primary admin.  

1. Select the QuickBooks Desktop Account you want to modify.
2. If you have multiple profiles, your login will display the currently selected one.
3. Find your subscription or service in the Products & Services area, then select Details.
4. Verify this is the product or service you no longer need, then select Cancel Service under the active.
5. Please let us know why you are leaving so we can improve our services. After providing any details (optional), select Continue to cancel.
6. Confirm your cancelation by selecting Cancel Now.

For further guidelines, visit this article: Cancel your QuickBooks Desktop Subscription.

Additionally, you can read our QuickBooks Desktop cancelation policies for more information.

Moreover, if you're the primary admin, I recommend contacting our QuickBooks Desktop team. They can help and guide you in canceling your subscription. Please know that your concern requires the assistance of our designated support, as they possess the necessary security protocols to access your account details, which is beyond the scope of what can be done here in the Community space. 

To reach our support team:

1. Go to the Help menu and select QuickBooks Desktop Help/Contact Us.
2. Select  Contact Us.
3. Type a short description of your issue and concern in the box provided, then click Continue.
4. Sign in to your Intuit account, select Continue, and then Continue with my account.
5. You'll receive a single-use code in your email; enter the code and select Continue.
6. Select Have us call you.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT. 

Furthermore, if you want to save your data, you can manually save a backup copy of your QuickBooks Desktop company file or export your list and transactions. 

I'm always around to help you with any QuickBooks Desktop-related concerns you may have. You can use the reply button below and enter your queries.