Hello there. We appreciate you chiming in on the thread, and we can understand how you feel about being unable to accept invites in QuickBooks Online (QBO). Let us share some troubleshooting steps to help fix the issue.
We understand the importance of accepting invites to your email that you use in our program. Since your user ID and email address correspond to your QBO account, but still unable to accept the invite.
We recommend performing the basic troubleshooting steps. It helps fix your browser to work better and faster caused of stored cookies and cache that block you from accepting invites to your email.
Here's how:
- Restart your browser.
- Try uploading your transactions in an incognito or private browser. You can use these keyboard shortcuts to launch a new private window:
Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Safari: press Command + Shift + N
If it works, you can return to your regular browser and clear your browser's cache. Then, you may see if it fixes the problem and gets started on the tasks at hand. Otherwise, you can use another supported browser.
If the issue persists, we suggest contacting our QuickBooks support team. That way, they can check your account setup and investigate further about this matter. Also, they can create a ticket for investigation if needed. Let me share the steps below.
- Sign in to your QuickBooks Online company.
- Go to Help.
- Select Contact Us.
- Enter your concern, then select Let's Talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Here's a quick guide for more details: Support hours and types.
We're always here for you if you need anything else. It's always our pleasure to help and assist you in navigating QuickBooks. Stay safe, and have a good one!
