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Cannot accept an invitation

I have received an invitation for my company's quick books files.  When I click on the link to accept, it prompts me to create an account.  Once I fill out the questionaire, it tells me that I have an account.  I cannot find a way to accept the invitation, as my only option when I click the inivation link is to create an account, however, I have one with that email address.

 

Super frustrated.

Solved
Best answer 08-22-2017

Accepted Solutions
ProAdvisor

Re: Cannot accept an invitation

It is really important to have the invite sent to the email you use in your qbo acct.  I use 2 emails.  If someone sends it to the wrong one, I cannot access.  It has to be the one you use to log in with (even if you don't use the email address as your user name).  Log into your QBOA acct and open email settings.

7 Comments
ProAdvisor

Re: Cannot accept an invitation

It is really important to have the invite sent to the email you use in your qbo acct.  I use 2 emails.  If someone sends it to the wrong one, I cannot access.  It has to be the one you use to log in with (even if you don't use the email address as your user name).  Log into your QBOA acct and open email settings.

Not applicable

Re: Cannot accept an invitation

I'm using the email that the invite was sent to.... I even tried another email just in case but it still brings me to the create account page.

ProAdvisor

Re: Cannot accept an invitation

Have them delete the original invite and send to the email address on your QBOA acct.  It should work.

Not applicable

Re: Cannot accept an invitation

I have received invitation from almost 13 clients but facing same issue. I cannot ask my clients to send me again as, this is quite un professional. Is there any way so i can accept them?

Anonymous
Not applicable

Re: Cannot accept an invitation

Hi there, Arslan Latif.

 

Let’s try accepting these invitations through a private window. Here’s how to start browsing privately:

  • For Chrome, press Ctrl + Shift + N.
  • For Internet Explorer or Firefox, press Ctrl + Shift + P.
  • For Safari, hold down Command + Shift + N.

If you’re able to accept invites through a private browser, it’d be best to clear your browser’s cache or switch to a different browser.  There are times that the overloaded files stored in your browser can cause the program to misbehave.

 

Let us know if you need anything else by posting here again. 

Not applicable

Re: Cannot accept an invitation

Hi,

 

Thanks for your help. I am sorry to say, I tried on both i.e. Chrome and IE. even I refresh cache but still system is not giving me sign in option for account that I already own.

 

Thanks

QuickBooks Team

Re: Cannot accept an invitation

Hi, Arslan Latif.

 

Thanks for getting back to us. I'm here to guide you to the right support so you can get the help you need. 

 

I appreciate you for taking the time to follow the other options and troubleshooting steps provided by @lynda and MikiD just to resolve this issue. In this case, I encourage you to get in touch with our Care Support Team to investigate this further. They can also create a new investigation for this issue and once it has been open, you’ll be receiving an email notification about the updates and progress.

 

Here's how to contact our phone support: 

  1. Go to: Get help with QuickBooks Online.
  2. Click the contact us link. 
  3. Select the Search for something else, and type-in Customer Support
  4. Click Search.
  5. Scroll-down and click Get Phone Number

You may also check this article for additional reference: How to add a client to QuickBooks Online Accountant.

 

Please know that I'm just a post away if you have any other questions. Wishing you and your business continued success. 

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