I'd be glad to help you with adding an account to the Chart of Accounts, TheNailHive.
Since you're unable to add an account in a chart of accounts, I'd recommend checking your browser. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause problems on certain webpages.
To start, let's try using a private browser to isolate the issue, you can use aside from chrome and edge. The steps vary per browser used:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Internet Explorer: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If you're able to see it option after using a private browser, you can switch back to the regular browser (Ctrl + N) then clear your browser's cache.
Here's an article to help you clear the cache: Clear the temporary Internet files and cache.
In the issue persists, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.
Here's how:
- Click the Help (?) icon.
- Choose Contact Us.
- Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
- Select Start messaging or Get a call.
Additionally, I'm including articles that contain further information on this: Learn how to set up and add accounts to your chart of accounts.
Please feel free to get back to me here for any additional questions about adding an account in your chart of accounts. I always have your back. Thanks for dropping in, and cheers for more success!
